New Hosting Accounts
Thanks for choosing KD Web Hosting Design for your Web Hosting! You will not be disappointed! If you need help with your service, do not hesitate to get a hold of me anytime!
One of the most common questions I get is "Do you own the servers?" The answer is no. I am a reseller for one of the best Hosting Companies around. And the advantage of purchasing your hosting through me is that you will never have to be on hold forever to get help!
In most cases, you normally do not have to change your domain name. However, if you are transferring from a hosted site that provides your domain name for your Website, you may not own that domain and may have to purchase a new one or contact them and see if they will release the domain to you for a fee.
Registering a domain name is very easy. First you will have to make sure that the domain you want is available using something called a WHOIS lookup at sites like Register.com or Whois. Afterwards, you simply need to visit a registration site such as www.hostgator.com or www.godaddy.com to purchase your domain name.
Domain propagation is the process of your registrar handing off the changes to your domain to ISPs until you see the changes reflect on your computer with your internet service provider. Some service providers update their records more often than others and receive changes faster. As a result of this, often you will not be able to get to your Website by its' domain name but a friend can. Simply wait out until the changes propagate to your ISP. In the meantime I provide you an IP and temporary address in your welcome email which allow you to start working on your site immediately!
Generally it takes 24 to 72 hours for your domain to point to your new hosting account.
Yes, I provide you a temporary URL in your welcome email, which can be used to view your site when your domain name is not working. Example: http://ipaddress/~yourusername/. I also provide you a temporary URL in your welcome email, which can be used to manage your hosting when your domain name is not working. Example: http://ipaddress/cpanel.
After you order your Web Hosting service, please use my contact form and send my the following required information:
*Domain Name (must already be registered)
*Payment Receipt Number
I set up hosting accounts within 1 business day after receiving notice of payment and required information. Dedicated IPs and SSL require 2 to 3 business days after hosting account is set up.
I will send you a welcome email after your account is activated which will contain all your account information. You will need to log into your domain management service and change the Name Servers to the ones listed in your welcome email. Once you set your DSN, it generaly takes 24 to 72 hours for your domain to point to your new hosting account.
Sample account information:
| New Account Info |
| Domain: yourdomain.com
| Ip: 000.000.000.0 (n)
| HasCgi: y
| UserName: johndoe
| PassWord: 123456
| CpanelMod: x3
| HomeRoot: /home
| Quota: 4000 Meg
| NameServer1: ns1.kdwebhostingdesign.com
| NameServer2: ns2.kdwebhostingdesign.com
| Contact Email: email@example.com
| Package: pro web hosting
| Feature List: default
| Language: en
Account was setup by: kdwpd (root)
1) Make sure not to cancel with your old hosting provider, and do not tell them you will be canceling.
2) Upload your current site from the old hosting account to your new hosting account. This can be done by FTP or through your cPanel.
3) Set up your email accounts.
4) After you have all your files on the new hosting account you will change your Domain Name Servers (DNS).
Go to your registrar (where you registered your domain name) and modify the DNS. If you can not change the DNS yourself, you will need to ask them to make the DNS changes for you. You will tell them this ... 'Hello my domain with you is ____ my username is ___ and my password _____ please change my domain names DNS to ns1.thednsyoureceived.com and ns2.thednsyoureceived.com.
5) Once your DNS changes have been made you will need to wait 24 to 72 hours before your site will be visible on the new host. During this three day period your DNS is propagating world wide, and your site will be bouncing from the old host to the new host every other minute randomly. Once the three days is up your site will only be loading off the new host. You should now contact your old host and cancel your account with them.
I will transfer Websites that do not contain any databases for free. If your Website contains a database, such as a WordPress site, I will have to look at the site and give you a quote for the transfer. Not all sites can be transferred and neither free or paid transfers carry any guarantee. The majority of transfers are completed in less than 24 hours, however, due to the nature of some transfers and depending on how many are currently in the queue, it could take up to 72 hours or more before everything is completed. Do NOT cancel your old hosting account until you have changed DNS and thoroughly inspected your site to ensure everything was transferred properly. Please use my contact form to start the request process.
Yes in most cases all certificates you purchase from other companies are transferable to new host. You will not be able to change the domain on the certificate, therefore you can transfer the certificate for use with the original domain assigned to it. I do charge a $50 fee for installation of your existing certificates to your account and an additional monthly charge on your hosting of $3 for the separate secure IP address required to host the certificate. Once I install your certificate, you will still need to stay in contact with the original company you purchased it from for updates and billing. I can install it but it is still not issued through me so I am not able to do the billing and upkeep for you.
Uploading your website can be done through your cPanel's File Manager, but the most popular and easiest way is FTP. If you need a FTP program we suggest FileZilla for PC or Apple users.
If you recently purchased a new account, you should type the following information into the address bar of your browser (the IP address, username and password can be found in your welcome email):
Once your domain populates (points to our server) then you can use your domain name to log into cPanel (username and password can be found in your welcome email):
For email clients such as Thunderbird or Outlook:
- Incoming mail server (POP): mail.yourdomain.com
- Incoming mail port: 110 for POP3, 143 for IMAP
- Use secure connection: no
- Outgoing mail server (SMTP): mail.yourdomain.com
- Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25)
- Use secure connection: no
- Username is the same one as you use for webmail (the full email address). If entering 'firstname.lastname@example.org' does not work, try 'username+yourdomainname.com'
Additional set up information can be found in your cPanel.
If you wish to cancel your website/eBay hosting account you can write to me requesting a refund for hosting fees. KD Web Hosting Design requires one month notice to cancel and refund any website/eBay hosting fees.
If your service(s) are cancelled your website/eBay Store/eBay Template will also stop working including any FTP and email accounts associated with the hosting account. I am unable to provide support on how to migrate your service(s) to another provider if you wish to do so.
Hosting accounts paid monthly are non refundable.
Hosting accounts paid yearly are pro-rated and refunded for the months not used.
SSLs and dedicated IPs are not refundable.
Violations of the Terms of Service will waive any and all refunds.
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Helpful Links for Website Building
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