Policies

Payments, Refunds, Delivery

You should read this Payments, Refunds, Delivery Policy, before using our website or services. By you continuing to use our website or services, that means you have read and understood our Payments, Refunds, Delivery Policy. If you do not agree with them then please do not continue.

We may amend this Payments, Refunds, Delivery Policy from time to time. Please check back regularly to ensure that you are kept updated. For your convenience we place a date at the bottom of the page when we amend our Payments, Refunds, Delivery Policy.

PAYMENTS

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • Amex
  • eCheck
  • PayPal Credit

All projects under $500 and eBay projects are to be paid in full. All other projects require a 50% deposit and the balance is due before project is installed.

REFUNDS

At KD Web Hosting Design we want to ensure all of our clients are 100% happy with our services so we offer a Money Back Guarantee on our design and hosting services. However, we do have some conditions that apply. If you have any questions you can contact us any time.

Website or eBay Hosting
Website Design
eBay Store Design
Design Services
Other Information

Hosting Services

If you wish to cancel your website/eBay hosting account you can write to us requesting a refund for hosting fees. KD Web Hosting Design requires one month notice to cancel and refund any website/eBay hosting fees.

If your service(s) are cancelled your website/eBay Store/eBay Template will also stop working including any FTP and Email accounts associated with the hosting account. We are unable to provide support on how to migrate your service(s) to another provider if you wish to do so.

Hosting accounts paid monthly are non refundable.

Hosting accounts paid yearly are pro-rated and refunded for the months not used.

SSLs and dedicated IPs are not refundable.

Violations of the Terms of Service will waive any and all refunds.

Website Design Services

If you purchased a website design and wish to cancel before the project has been started, a full refund of the website design will be given.

If you are completely dissatisfied with the concept(s) put to you and you do not wish to make any changes (revisions) to the design, you are entitled to a refund. A cancellation fee of $200 applies and the remainder will be refunded to you.

If you have approved the design and coding/installation of the website has not yet begun, you will be refunded the total amount excluding the costs associated with the design calculated at $80 per hour (minimum 4 hour charge total $320).

If the coding or installation of your website has begun or is finished our refund policy no longer applies. By purchasing the website design service you are agreeing to our Refund Policy and Terms of Service.

eBay Store/eBay Template Design

If you purchased an eBay Store/eBay Template design and wish to cancel before the project has been started, a full refund of the Store/eBay Template design will be given.

If you are completely dissatisfied with the concept(s) put to you and you do not wish to make any changes (revisions) to the design, you are entitled to a refund. A cancellation fee of $200 applies and the remainder will be refunded to you.

If you have approved the design and coding/installation of the eBay Store/eBay Template has not yet begun, you will be refunded the total amount excluding the costs associated with the design calculated at $80 per hour (minimum 4 hour charge total $320).

If the coding or installation of your eBay Store/eBay Template has begun or is finished our refund policy no longer applies. By purchasing the eBay Store/eBay Template service you are agreeing to our Refund Policy and Terms of Service.

Design Services

Design services include Logo, Banner, Print Media, Graphics design.

If you are completely dissatisfied with the concept(s) put to you and you do not wish to make any changes (revisions) to the design, you are entitled to a refund. A cancellation fee of $50 applies and the remainder will be refunded to you.

Other Information

Our standard design/coding rate is $80 per hour.

FREE and BONUS services are not billable unless you request a refund. If a refund has been requested you will be billed for time spent on these services.

By using our services and to be eligible for a refund you must also read, understand and agree to our Terms of Service Policy.

Refunds will only be given the way it was paid (unless special arrangements are made with management in writing).

DELIVERY

Final websites will be published to the client's hosting service, and a ZIP file of the entire site will be provided for saving by the client.

Final eBay Store designs will be installed into client's eBay store. Final eBay Templates will be installed into client's choice listing service or will be provided as TXT, HTML and Tagbot files. A ZIP file of the entire project will be provided for saving by the client.

Most logos will be delivered in EPS, JPG, PNG, GIF and PSD formats.

Static banners are delivered in JPG, GIF and PNG formats. Animated banners are delivered in GIF format only.

All print media (business cards, flyers, posters, banners, catalogues and anything else that gets printed) designs will be sent in a 'print ready' format such as PDF only. At no stage will KD Web Hosting Design release the original file (In Design, PSD or Illustrator file) used to design your print media unless agreed to before hand. Original source files for print media are available - additional fees may apply.

If you require further information about our Payment, Refund, Delivery Policy, please contact us and we will gladly assist.

We have the right to update / correct / change / remove any information in our Payment, Refund, Delivery Policy without notifying you in any way.

This Payment, Refund, Delivery Policy was last updated on 10/19/14