Order and pay for product.

We will send you a questionnaire that will help us begin your project within 48 hours of cleared payment. You will need to send this back before we can get started.

Mockups will be created and sent to you for your approval, or revisions. Revisions can take up to 48 hours depending on complexity.

Your project will be coded from approved mockups (no revisions are allowed at this stage). We will build your Zen Cart on our test site so you can watch the progress.

Minor revisions and changes will be made (this does not include any graphic or layout changes) until project is completed.

If you only paid a deposit on your project, and/or have incurred additional charges, final payment will be invoiced.

After final invoice is paid finished files will be scheduled for installation and/or delivered to you in a ZIP file.

We can host your site for you, or we highly recommend HostGator. GoDaddy is NOT recommended!

Note: Once your store is installed, we provide free support for 14 days which includes minor changes such as link changes and typos. It does not include replacing text from a page with new text, major page reconstruction, new pages, or navigation changes. You are free to make any changes yourself to your files depending on your HTML skills. Please note that we charge a fee of $35 if you ask us to fix code you tried to modify after we install your store, even if it is within the 14 days free support. Updates to Zen Carts will be charged at hourly rates of $35 an hour. When installing any shopping cart software, we will not be responsible for setting up your payment gateways, shipping schedules or custom pages. It is the responsibility of the client to learn how to operate their shopping cart.

Any project under $500.00 must be paid in full before beginning. Projects over $500.00 require a 75% deposit. Balance on any project must be paid before files are installed or released to client.

You can click on any of the "add to cart" buttons and pay the total amount through PayPal (you do not need a PayPal account), we can invoice you through GoogleCheckout, or we take most major Credit Cards over the phone. If a balance is owed, the same method used to pay deposit will be used to pay balance. Refunds will be either given by PayPal, or company check. We also accept eChecks, checks, money orders and cash, but project will not begin until payment clears, usually 7-10 business days.

Refunds

100% refund of total paid if project has not been started.
50% refund of total paid if mockups have been started or delivered.
25% refund of total paid if mockups have been approved, and coding has been started.
0% refund of total paid if project has been completely coded.

The entire risk as to the quality and performance of any design projects is with the Client. In no event will KDWHD be liable to the Client or any third party for any damages, including, but not limited to, service interruptions caused by Acts of God, the Hosting Service or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate the project, failure of any service provider, of any telecommunications carrier, of the internet backbone, of any internet servers, your or your site visitor’s computer or internet software, even if KDWHD has been advised of the possibility of such damages.

The Client unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to KDWHD for inclusion in any project are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend KDWHD from any liability (including attorney’s fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client.

Copyright to the finished projects produced by KDWHD will be owned by KDWHD. The Client will be assigned rights to use the projects once final payment under this agreement and any additional charges incurred have been paid. Rights to source code, work-up files, and computer programs are specifically not transferred to the Client, and remain the property of their respective owners. All projects will contain a link to KDWHD unless requested otherwise.